This is our refund and return policy
Overview
1. Returns
We want you to be completely satisfied with your purchase. Please contact our Customer Service team within 15 days of receiving your order to initiate a return. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
2. Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.
3. Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [mahuz@nycpashmina.shop].
4. Shipping
To return your product, you should email your product to: [mahuz@nycpashmina.shop]. You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
5. Contact Us
If you have any questions on how to return your item to us, contact us at [mahuz@nycpashmina.shop].