1. Processing Time
Orders are typically processed and shipped within 15 business days (excluding weekends and holidays) after receiving your payment confirmation.
2. Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping options:
- Standard Shipping: Estimated delivery within 15 business days.
- Express Shipping: Estimated delivery within 7 business days.
- International Shipping: Rates and delivery times vary depending on the destination.
3. Order Tracking
Once your order has been shipped, you will receive a shipment confirmation email containing tracking information. The tracking number will be active within 1 hour.
4. Shipping Destinations
We currently ship to addresses within New York. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
5. Customs, Duties, and Taxes
The recipient of an international shipment may be subject to import taxes, customs duties, and fees, which are levied once a shipment reaches the recipient’s country. These charges must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information.
6. Shipping Provider
We use DHL for international shipping. You can track your shipment using the tracking number provided in your shipment confirmation email.
7. Shipping Restrictions
Certain items may be restricted from shipment to international destinations due to size, weight, or regulatory restrictions. Please check the product page for any shipping restrictions before placing your order.
8. Contact Us
If you have any questions about our shipping policies or need assistance with a specific order, please contact our Customer Service team at mahuz@nycpashmina.shop.